22fun Privacy Policy

1. Overview

22fun ("we", "us", "the Platform") is an online gaming platform serving players in the Philippines. When you create an account, deposit funds, play games, or contact support, you share personal information with us. This Privacy Policy explains how that information is handled — clearly and without unnecessary legal jargon.

By registering on 22fun, you agree to the collection and use of your personal data as described in this policy. If you do not agree, please do not create an account or continue using the platform.

2. What Data We Collect

We collect different types of personal data depending on how you interact with the platform. Here is a breakdown:

We do not collect payment card numbers or cryptocurrency wallet details. All financial transactions on 22fun go through GCash, Maya, or Philippine bank transfer — these providers handle their own payment security and have their own privacy policies.

3. How We Collect Your Data

Your data reaches us through several channels:

• Directly from you — when you register, complete KYC verification, make a deposit or withdrawal request, update your account details, or contact our support team.
• Automatically — when you access the platform, our systems record technical data such as your IP address, device information, and session activity. This happens whether you are using the website or the Android app.
• From third parties — identity verification services may cross-check the ID documents you submit during KYC. Payment providers confirm transaction outcomes so your account balance stays accurate.
• Through cookies and similar technologies — see the Cookies section below for details on what we track and why.

4. How We Use Your Data

Every piece of data we hold is used for a specific, legitimate purpose. Here is how your information is put to work on the platform:

• Account management — to create and maintain your account, verify your login, and keep your profile up to date.
• Identity verification (KYC) — to confirm that you are who you say you are and that you meet the 21+ age requirement before processing your first withdrawal.
• Payment processing — to verify that deposits and withdrawals are directed to accounts in your name, and to maintain accurate transaction records in PHP.
• Security and fraud prevention — to detect and investigate unusual account activity, unauthorised login attempts, and potential misuse of the platform.
• Responsible gaming — to monitor gaming patterns and flag behaviour that may indicate a player is experiencing difficulty. This supports the tools available in your account settings, including deposit limits and self-exclusion.
• Platform improvement — to understand how players use the platform so we can fix issues, improve performance, and develop features that work better for Philippine players.
• Customer support — to assist with account, payment, and gameplay queries through the platform's support channels.
• Legal compliance — to meet obligations under applicable Philippine law, including record-keeping requirements for financial transactions and cooperation with lawful regulatory or law enforcement requests.

We do not use your personal data for targeted advertising on third-party platforms. We do not sell or rent your data to external marketing companies.

5. Who We Share Data With

22fun does not sell your personal data. We share it only when necessary and only with parties that have a legitimate reason to handle it.

• Payment providers — GCash, Maya, and Philippine bank networks receive the information needed to process deposits and withdrawals in PHP. They operate under their own data protection standards.
• KYC and identity verification services — third-party services help us verify the government-issued ID documents you submit during the KYC process. Document images and related data are shared only to the extent necessary for verification.
• Technology and infrastructure providers — hosting, security, and platform infrastructure providers may process data as part of their service delivery. These are contractually bound to handle data only as instructed by 22fun.
• Regulatory and law enforcement bodies — we may be required to disclose account and transaction data in response to a lawful request from a Philippine authority or court. We evaluate every such request carefully before responding.
• Game providers — some game content on the platform is delivered by third-party game studios. These providers may receive limited technical data (such as your session token and bet activity) to render the game and settle results. They do not receive your identity documents or payment details.

6. How Long We Keep Your Data

We retain personal data only for as long as it is needed for the purposes it was collected. In practice, this means:

• Active account data — kept for the full duration your account remains active on the platform.
• KYC and identity documents — retained for at least five years after account closure, in line with standard financial record-keeping requirements applicable in the Philippines.
• Transaction records — financial transaction history is kept for a minimum of five years to support audit and compliance obligations.
• Support communications — chat logs and email correspondence are kept for up to three years after the relevant interaction is resolved.
• Technical and session data — log data such as IP addresses and session records is typically retained for 12 months for security monitoring purposes.

When retention periods expire, data is either securely deleted or anonymised so it can no longer be linked back to you personally.

7. How We Protect Your Data

Keeping your data safe is a core part of how 22fun operates. We apply multiple layers of security across the platform:

• SSL/TLS encryption — all data transmitted between your device and the 22fun platform is encrypted in transit. The padlock icon in your browser confirms this connection is secure.
• OTP verification — a one-time password is required for withdrawal requests and certain account changes, adding an extra layer of protection beyond your login credentials.
• Access controls — access to personal data within 22fun is restricted to staff and systems with a legitimate operational need. Access logs are maintained and reviewed regularly.
• Secure storage — data is stored in secured environments with appropriate technical controls to prevent unauthorised access, loss, or destruction.
• Ongoing monitoring — our systems monitor for unusual access patterns, suspicious login attempts, and other indicators of potential compromise on an ongoing basis.

While we take all reasonable steps to protect your data, no system connected to the internet can guarantee absolute security. If you suspect that your 22fun account has been accessed without your permission, contact our support team immediately and change your password.

8. Cookies and Tracking

22fun uses cookies and similar technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit the platform.

We use three main categories of cookies:

• Essential cookies — these are necessary for the platform to function. They manage your login session, keep your account secure, and remember your preferences during a visit. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies — these help us understand how players navigate the platform: which pages get the most visits, where players drop off, and how long sessions last. This data is aggregated and not linked to individual identities. We use this to improve the platform experience.
• Functional cookies — these remember your settings such as language preference and display options to provide a more consistent experience across visits.

We do not use third-party advertising cookies or retargeting pixels on 22fun. Your gaming behaviour on this platform is not shared with advertising networks.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use core platform features.

9. Your Rights as a Player

As a player using the 22fun platform from the Philippines, you have rights over the personal data we hold about you. These include:

• Right to access — you can request a copy of the personal data 22fun holds about you. We will provide this in a readable format within a reasonable timeframe.
• Right to correction — if any of your personal data is inaccurate or out of date, you can request that we correct it. You can update some details directly in your account settings; others may require a support request.
• Right to deletion — you can request that we delete your personal data. This right is subject to our legal obligation to retain certain records (such as KYC documents and transaction history) for the periods described in Section 6.
• Right to restrict processing — in certain circumstances, you can ask us to limit how we use your data while a concern or dispute is being resolved.
• Right to data portability — for data you have provided directly to us, you may request that we provide it in a structured, machine-readable format.
• Right to object — you can object to specific uses of your data where our processing is based on legitimate interests rather than a legal obligation.

To exercise any of these rights, contact the 22fun support team. We will acknowledge your request promptly and work to resolve it as quickly as possible. We may need to verify your identity before processing a data rights request to ensure your information is not disclosed to someone else.

10. Players Under 21

22fun is strictly for adults aged 21 and over. We do not knowingly collect personal data from individuals under this age. Age verification is part of the registration and KYC process, and accounts found to belong to minors will be immediately closed.

If you believe a minor has registered on the platform or has accessed it through your device, please contact support immediately. We take these reports seriously and will act promptly.

Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms, including 22fun.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we handle data, updates to applicable Philippine law, or changes to the platform itself. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players through the platform or by email.

We encourage you to review this page periodically. Continued use of 22fun after a revised policy is posted means you accept the updated terms.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise a data right, or have a concern about how your information has been handled, you can reach us through the following:

• Email: [email protected] (for reference — see the footer for display)
• Live support: Available 24/7 through the platform

For general questions about the platform, visit the About Us page. For questions about account terms, see the Terms and Conditions. For responsible gaming tools and resources, visit the Responsible Gaming page.